Shipping Policy

Last updated: July 16, 2026

This Shipping Policy applies to all orders placed through Vitamin4ca.com, operated by Cloverlight LLC.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Orders placed on weekends, public holidays, or outside normal business hours will begin processing on the next business day.

Processing times may be longer during promotional periods, public holidays, product launches, unusually high order volumes, or circumstances outside our reasonable control.

2. Shipping Destinations

Vitamin4ca.com primarily ships to addresses within Canada.

Certain products or delivery services may not be available for remote areas, PO boxes, military addresses, or specific provinces and territories. Any applicable restrictions will normally be displayed during checkout.

3. Fulfilment Locations

Orders may be fulfilled from facilities located in Canada, the United States, or other approved fulfilment locations used by Cloverlight LLC and its logistics partners.

When an order contains multiple products, the items may be shipped separately and may arrive in more than one package. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

4. Estimated Delivery Times

Estimated delivery times are normally displayed during checkout or provided in the shipping confirmation email.

Unless otherwise stated, standard delivery to Canada generally takes approximately 5–15 business days after dispatch.

Deliveries to remote or rural locations may require additional time.

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs inspections, severe weather, carrier disruptions, incorrect address information, public holidays, or other events outside our reasonable control.

5. Shipping Charges

Shipping charges, when applicable, are calculated and displayed before the customer completes the purchase.

Any free-shipping promotion is subject to the terms displayed on the website and may include minimum-order requirements or geographic restrictions.

6. Customs Duties and Import Charges

Some orders may be shipped across an international border.

Unless expressly stated otherwise during checkout, customers are responsible for any customs duties, import taxes, brokerage fees, handling charges, or other government charges imposed on the shipment.

Cloverlight LLC does not control these charges and cannot guarantee their amount. Refusal to pay customs or import charges may result in the shipment being returned, delayed, abandoned, or destroyed.

Any refund for a refused international shipment may be reduced by the original shipping cost, return transportation charges, customs charges, handling fees, or other costs incurred by Cloverlight LLC, to the extent permitted by applicable law.

7. Tracking Information

When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order has been dispatched.

Tracking information may take 24–72 hours to become active after the shipping confirmation is issued.

Carrier tracking updates are provided by independent delivery companies and may occasionally be delayed or incomplete.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Address correction requests must be submitted as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Cloverlight LLC is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated address information supplied by the customer.

Additional shipping charges may apply when an order must be resent because of an address error.

9. Delivery Confirmation

An order may be considered delivered when the carrier records the shipment as delivered to:

• The delivery address provided during checkout;

• A safe location at the delivery address;

• A building reception desk, concierge, mailroom, parcel locker, or authorized collection point;

• A household member, neighbour, or other person accepting the shipment at the address.

Customers should check these locations and contact the carrier before reporting a package as missing.

10. Missing or Delayed Packages

When a shipment has not arrived by the latest estimated delivery date, please contact us with your order number and tracking information.

We may ask the carrier to conduct an investigation before issuing a replacement or refund. Carrier investigations may require additional time.

A replacement or refund will not normally be issued while the package remains in active transit unless the carrier confirms that the shipment has been lost or delivery has become unreasonably delayed.

11. Damaged Packages

Customers should inspect their order promptly after delivery.

Damage, leakage, missing products, or incorrect products should be reported within 48 hours of delivery. Please include:

• Your order number;

• A description of the problem;

• Photographs of the product;

• Photographs of the external packaging;

• Photographs of the shipping label.

Please retain all packaging until the matter has been reviewed. Disposal of the packaging may prevent us from completing a carrier claim.

12. Refused and Unclaimed Deliveries

Customers are responsible for collecting shipments sent to collection points and for responding to delivery notices.

Orders returned because they were refused, unclaimed, incorrectly addressed, or not collected may be refunded after the returned products are received and inspected.

Original shipping charges, return shipping charges, customs costs, and carrier fees may be deducted from the refund where permitted by applicable law.

13. Order Cancellation

Cancellation requests must be submitted before the order has been dispatched.

We cannot guarantee cancellation after processing has started. Once an order has been shipped, it must be handled under our applicable Return and Refund Policy.

14. Risk of Loss

Risk of loss passes to the customer when the order is delivered to the delivery address or another location authorized by the customer, subject to any non-excludable rights available under applicable consumer protection law.

15. Contact Us

For shipping questions, contact:

Cloverlight LLC, trading as Vitamin4ca.com
7901 4th St N, Suite 27707
St. Petersburg, Florida 33702
United States

Email: info@cloverlight.net
Telephone/WhatsApp: +90 505 479 3431
Website: Vitamin4ca.com

Please include your order number when contacting customer support.